The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of our bar and restaurant, with Function Suite. They assist in managing staff, ensuring exceptional customer service, maintaining high-quality food and beverage offerings, and driving profitability. The Assistant General Manager plays a crucial role in maintaining a smooth and efficient operation and must possess strong leadership skills, excellent communication abilities, and a deep understanding of the hospitality industry.

Key Responsibilities:

1. Operations Support:

– Assist the General Manager in overseeing all aspects of daily operations, including food and beverage service, customer satisfaction, cleanliness, and compliance with health and safety regulations.
– Help develop and implement standard operating procedures to ensure efficient and effective operations.
– Collaborate with the General Manager to monitor stock levels, order supplies, and manage supplier relationships to ensure adequate stock levels and cost control.
– Conduct regular inspections to maintain cleanliness, organisation, and adherence to quality standards.

2. Staff Management:

– Support the General Manager in recruiting, training, and supervising a team of employees, including bartenders, servers, kitchen staff, and support staff.
– Assist in setting performance expectations, providing ongoing feedback, and conducting performance evaluations.
– Foster a positive work environment, promote teamwork, and assist in resolving any conflicts or issues that may arise.
– Support the development and implementation of training programs to enhance staff skills and knowledge.

3. Customer Service:

– Assist the General Manager in ensuring exceptional customer service by upholding high standards and leading by example.
– Help address customer complaints or concerns promptly and effectively, striving to exceed customer expectations.
– Monitor customer feedback and assist in implementing improvements to enhance the overall dining experience.

4. Financial Support:

– Collaborate with the General Manager in developing and managing budgets, including revenue forecasting, expense control, and profit maximization.
– Assist in analysing financial statements, sales reports, and other performance indicators to identify areas for improvement and implement strategies to increase profitability.
– Support cost control efforts by monitoring food and beverage stocks, labour expenses, and other operational expenses.
– Assist in coordinating with the marketing team to develop and implement promotional activities to drive sales and revenue.

5. Compliance and Safety:

– Assist the General Manager in ensuring compliance with all statutory regulations, including health and safety standards, alcohol licensing, and employment laws.
– Help maintain accurate records and documentation related to permits, licenses, and inspections.
– Support the implementation and enforcement of policies and procedures to ensure a safe and secure environment for staff and customers.

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Additional pay:
• Tips

Benefits:
• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Schedule:
• 10 hour shift
• Weekend availability

Ability to commute/relocate:
• Skipton BD23 1JZ: reliably commute or plan to relocate before starting work (required)

Experience:
• Restaurant management: 1 year (preferred)
• Bar management: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)

Licence/Certification:
• Driving Licence (preferred)

Work Location: In person