Conflict Management Workshop – FOR BID MEMBERS ONLY

Every day, staff face challenging situations, from dealing with difficult customers to working alone or in unfamiliar environments. Could your team confidently and safely manage these encounters?

Join this FREE, practical 3-hour workshop delivered by Heald Training and equip your employees with valuable skills to improve personal safety, handle conflict professionally, and respond effectively in challenging situations.

Ideal for:

• Retail and hospitality staff
• Frontline customer-facing teams
• Lone workers
• Managers and supervisors
• Anyone responsible for staff wellbeing

Your team will learn how to:

• Stay calm and confident under pressure
• Recognise and de-escalate conflict before it escalates
• Improve communication and customer interactions
• Increase personal safety and situational awareness
• Manage the risks associated with lone working
• Understand their rights and responsibilities relating to self-defence
• Use practical breakaway techniques if confronted with physical aggression

Benefits for your business:

• Safer, more confident employees
• Improved customer service and communication
•  Reduced risk of workplace incidents
• Enhanced staff wellbeing and resilience
• Demonstrates your commitment to employee safety