Conflict Management Training – FOR BID MEMBERS ONLY
Build confidence, improve personal safety, and learn practical strategies for managing challenging situations.
This engaging 3-hour interactive course, delivered by Heald Training, is designed to help individuals and teams work more safely, particularly when working alone or in high-risk environments.
The course covers:
- Making strong first impressions
- Understanding body language and non-verbal communication
- Attitude, behaviour and emotional control
- Situational awareness and personal safety
- Lone working risk and safety strategies
- Conflict management and de-escalation techniques
- Self-defence legislation
- Breakaway and disengagement techniques
Ideal for professionals who want practical, confidence-building skills that can be applied immediately to real-world situations.
