Welcoming All

Is your business ready to welcome customers with accessibility needs?

Are you losing business because your customers aren’t sure if you can accommodate them?

Would your staff know how to help a customer with a hearing impairment?

How often do your customers struggle to read your signs, brochures, website or menu?

Sign up now to secure your place on Welcoming All Customers, a practical and insightful accessibility awareness course to:

• help you identify where you could be missing out on the ‘Purple Pound’ ( the spending power of disabled households)
• help you welcome customers with a wide range of disabilities or impairments
• anticipate the access needs of all customers
• understand the range of accessibility requirements, for example mobility, sight, hearing, sensory and learning / behavioural
• meet legal obligations under the Equality Act 2010
• ensure your workplace is inclusive and welcoming
• present information in ways that can reach customers with a range of different needs, expectations and levels of understanding
• make visits to your workplace a great experience for everyone

Welcoming All Customers is brought to you by Welcome To Excellence, one of the UK’s leading providers of customer service training for front line staff in the tourism, leisure, retail and hospitality sectors.

Delivered for Skipton BID members, this course is led by Ros Walker. Ros is a passionate and engaging trainer who specialises in training customer-facing staff in retail, tourism, leisure and hospitality settings; she brings an endless supply of practical tips and real-world examples to her courses.

For more information about the course content, visit https://www.welcometoexcellence.co.uk/training-courses/welcoming-all-customers

Tuesday 16th (part 1) & Wednesday 17th July (part 2) 1pm-4pm

Maximum 16 people

This workshop is being delivered by Ask Clout