Purpose of the Role:

To manage the coordination and operations of all weddings at Skipton Castle efficiently and competently to ensure a smooth running for the wedding couple’s special day. To achieve and maintain the highest standards in hospitality, providing a friendly and welcoming environment for the wedding couple and their guests.

Essential Skills:

• Well organised, professional, punctual, literacy and numeracy, computer skills, people skills, able to work calmly under pressure, prioritise key tasks, work as part of a team and lead that team on the wedding day.
• Bring a good degree of positivity and energy to the job, upholding the name and reputation of Skipton Castle at all times.

Key Requirements:

• Excellent interpersonal skills
• Evidence of strong planning, organisational and time management skills
• Good communication skills, both verbal and written
• Demonstrated ability to achieve results while working on own initiative
• Computer literate

Key Tasks & Responsibilities:

1. Manage the operations and communications of all weddings at Skipton Castle
2. Ensure all staff are fully briefed, where appropriate
3. Respond to wedding and event enquiries, sales and follow up
4. Show prospective visitor wedding couples around the castle venue/spaces, explaining the service offered
5. Manage the planning meetings with wedding couples
6. Manage any complaints and crisis management on the wedding day
7. Organise and produce relevant notices for staff
8. Protect confidential information about Skipton Castle, visitors, clients, family members, its staff and all security matters